Job Overview
The role entails driving continuous improvement initiatives across operations to enhance efficiency, reduce costs, and improve service quality.
* Provide timely and meaningful reporting to senior management.
* Plan and implement strategies to ensure account profitability.
* Handle client interactions and manage escalations.
Key Responsibilities:
* Conduct regular reviews with Account Managers and other departments to ensure SLA adherence.
* Monitor daily productivity against defined service level standards.
* Perform audit checks on compliance requirements.
Essential Skills & Qualifications:
* Strong knowledge of operational processes and service delivery models.
* Proficiency in process mapping tools and data analysis (Excel, Power BI).
* Excellent communication and stakeholder management skills.