We are seeking a highly skilled Account Manager to maintain and develop long-term relationships with our clients.
* Key Responsibilities:
* Navigate clients through the Digistore24 platform, introducing new features, resolving issues, and addressing concerns.
* Foster continued business by nurturing relationships and providing exceptional value.
* Communicate effectively with clients via chat or video calls, ensuring timely issue resolution and follow-up.
* Work independently to achieve account satisfaction and collaborate with team members as needed.
* Track daily tasks and report weekly performance according to assigned KPIs.
* Pursue ongoing self-education for industry knowledge and platform features.
Required Skills and Qualifications:
* Marketing Knowledge: Direct response marketing expertise
* Strategy Implementation: Strong negotiation skills and ability to implement strategies
* Communication: Excellent verbal and written communication skills
* Problem Solving: Proactive and reactive problem-solving abilities
* Customer Service: Outstanding customer service skills
* Time Management: Effective time management, planning, and prioritization
* Organization: Above-average organization skills
* Adaptability: Quick learner with adaptability
* Languages: Fluency in English and Portuguese is required; Spanish is an asset
Benefits and Opportunities:
* Competitive salary
* Ongoing professional development and education
* Opportunities for growth and advancement