Come to one of the biggest IT Services companies in the world! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, thats why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
Requirements
1. Strong verbal and written communication skills.
2. Advanced or fluent English language proficiency, as customer communication, support, and core responsibilities will be conducted in English.
3. Excellent problem‐solving and analytical thinking abilities.
4. Effective probing skills to quickly identify and understand end‐user issues.
5. Continuous learning mindset with the ability to adapt and grow daily.
6. Responsiveness to procedural and process changes.
7. High attention to detail in all tasks and deliverables.
8. Strong team player with a collaborative approach.
Good to Have
1. Microsoft Office 365
2. ServiceNow
3. HR Support Processes
4. Customer service
5. University degree - additional professional courses or certifications will be considered an advantage.
Key responsibilities/Expectations from the Role
The main responsibilities of the role are as follows:
● Process and submit user absence forms accurately and in a timely manner.
● Receive and manage customer and internal requests related to HR services at the first‐level support tier, primarily
via email and the self‐service portal.
● Review and interpret problem descriptions, information needs, and support requests, demonstrating customer
empathy and understanding while also protecting business interests and minimizing organizational risk.
● Document all relevant information clearly and correctly within the ticketing system.
● Create, update, and follow up on support tickets, ensuring correct prioritization, categorization, and assignment.
● Analyze available information to determine the appropriate actions required to resolve each request.
● Interpret and analyze available information to determine the appropriate course of action for resolving each
request.
● Provide timely feedback, status updates, and resolution details to the requestor and all relevant stakeholders.