Salesforce Business Analyst
We are a leading provider of innovative technology solutions, seeking a highly skilled and motivated individual to join our team.
Our ideal candidate will have in-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management Testing (UAT) and be able to effectively communicate technical requirements to stakeholders.
The successful candidate will have a strong analytical mindset, excellent problem-solving skills and the ability to work collaboratively with cross-functional teams.
Key Responsibilities:
* Gather and document business requirements: Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* Strong understanding of Salesforce configuration and administration.
* Excellent communication and stakeholder management skills.
* Ability to gather and document business requirements.
What We Offer:
A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.