Customer Service Specialist Job Description
We are seeking a skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support and service to our clients.
* This includes responding to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
* You will also identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary.
* In addition, you will update and maintain accurate customer records and account information in our system.
Key Qualifications:
* A minimum of 1 year of related experience and/or a related degree.
* Excellent written and verbal communication skills in English.
* Ability to excel in a fast-paced environment.
* Strong organizational abilities.
* Meticulous attention to detail.
Benefits:
* A competitive hourly rate range of $10.5 - $17.5 depending on experience.
* A flexible work schedule that allows you to balance your personal and professional life.
* The opportunity to work with a dynamic and growing company that values its employees.
What We Offer:
* A comprehensive training program to ensure you have the skills and knowledge needed to succeed in this role.
* Ongoing support and feedback from our experienced management team.
* The opportunity to advance your career within our company.