Home Care Scheduler Opportunity
We are seeking a skilled and detail-oriented Home Care Scheduler to join our team. As a scheduler, you will be responsible for managing caregiver schedules, call-outs, and no-shows to ensure continuous client coverage.
You will handle inbound and outbound scheduling calls and texts from caregivers, clients, and agencies, using scheduling and EMR systems such as WellSky, AxisCare, ClearCare, or similar. You will proactively identify coverage gaps and resolve scheduling conflicts in real time.
Your strong problem-solving skills will enable you to make suggestions to improve scheduling processes and the client's platform. Your ability to communicate complex workflows to medical professionals is essential.
This is a fully remote role with unlimited PTO, offering potential for profit share based on performance and opportunities for growth.
Key Responsibilities:
* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
* Handle inbound and outbound scheduling calls and texts from caregivers, clients, and agencies
* Use scheduling and EMR systems (WellSky, AxisCare, ClearCare, or similar)
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Provide feedback and suggestions to improve scheduling processes and the client's platform
Requirements:
* 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience speaking with physicians, clinic staff, or healthcare providers
* Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Past experience working with U.S.-based teams in a fully remote role set-up
Benefits:
* Potential for profit share based on performance
* Fully WFH, forever
* Unlimited PTO
* Potential Growth Opportunities
About the Role:
This is not a typical call center role. Schedulers handle complex scheduling challenges, anticipate problems before they escalate, and partner closely with caregivers, clients, and agency staff to keep care delivery on track.
You will be part of our 24/7 scheduling coverage, managing inbound and outbound requests and ensuring seamless care coordination. You'll work closely with our AI-enhanced platform, stepping in when human judgment and problem-solving are needed.
Role Overview:
As a Home Care Scheduler, you will be responsible for managing caregiver schedules, call-outs, and no-shows to ensure continuous client coverage. You will handle inbound and outbound scheduling calls and texts from caregivers, clients, and agencies.
What We're Looking For:
We are looking for a detail-oriented and tech-savvy individual who can work independently and collaboratively as part of our team. If you have a passion for healthcare and customer service, we encourage you to apply.
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