Job Title:Technical Infrastructure SpecialistWe are seeking a dedicated and skilled Technical Infrastructure Specialist to provide hands-on support for our local infrastructure, users, and critical systems.Key Responsibilities:Provide on-site technical support for resolving incidents related to infrastructure, systems, and end-user devices.Monitor and maintain IT equipment and infrastructure to ensure uptime and reliability.Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.Coordinate with remote teams and vendors to resolve critical service requests.Escalate complex incidents to higher-level support teams while ensuring proper follow-through.Expected Outcomes:Operational Continuity: Ensure business processes remain unaffected during the support period.Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills.Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure.Documentation and Reporting: Prepare clear incident logs, resolution details, and preventive maintenance reports.