Ready to build the future with AI?At Genpact, we don't just keep up with technology — we set the pace. AI and digital innovation are redefining industries, and we are leading that change. Genpact's AI Gigafactory, our pioneering accelerator, is an example of how we scale advanced technology solutions to help global companies work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our innovative solutions tackle the most complex business challenges.If you thrive in a dynamic and innovative environment, love creating and implementing cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.Genpact (NYSE: G) is a global professional services and advanced technology solutions company that delivers lasting value for leading enterprises worldwide. Through deep business expertise, operational excellence, and cutting-edge solutions, we help companies across all industries advance and stay ahead. Driven by curiosity, courage, and innovation, our teams leverage data, technology, and AI to create tomorrow, today. Learn more at genpact.Com and on LinkedIn, X, YouTube, and Facebook.ResponsibilitiesTeam Leadership & Performance Management- Lead, mentor, and develop a high-performing team of 10 financial operations professionals, ensuring adherence to SLAs and operational metrics.- Directly manage and develop the following roles:- 1 OTC Supervisor (managing 3 Collectors for NAM & Latam and 1 Sales Order Release Analyst)- 1 Latam GL Analyst- 2 RTR Bank Analysts- 3 Invoice Processing Agents (Latam & Brazil)- Implement people retention and succession planning strategies, monitor attrition, and ensure optimal team capacity.- Foster a collaborative, engaging, and high-performance environment aligned with Genpact's talent development initiatives.RTR Expertise & Financial Oversight- Serve as the primary Subject Matter Expert for Record to Report (RTR) processes.- Review and approve complex Latam balance sheet reconciliations, ensuring accuracy and compliance.- Partner closely with the client's Latam Controller, providing insights and support on RTR-related matters.Operational Excellence & Process Improvement- Drive continuous improvement initiatives across managed processes using Genpact methodologies and tools, including WAM for workload management.- Monitor and analyze KPIs and productivity metrics (e.G., Committed Productivity, Conditional Productivity) to identify improvement opportunities.- Ensure strict compliance with internal controls, corporate policies, and regulatory requirements.Client & Stakeholder Management- Serve as a key operational contact for the client, ensuring clear, professional, and transparent communication.- Collaborate with cross-functional teams and CXO-level stakeholders to ensure seamless service delivery and alignment with business objectives.Strategic Contribution- Support strategic planning for the account, identifying opportunities for automation, process optimization, and service expansion.- Oversee onboarding, process documentation, and knowledge management initiatives to strengthen operational resilience.Minimum Qualifications- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.- 5–7 years of experience in financial operations with a strong focus on Record to Report (RTR) processes within Shared Services or BPO environments.- 2–3 years of leadership experience, managing teams of 8+ financial professionals.- Strong expertise in balance sheet reconciliations and general ledger accounting principles.- Fluent in English and Spanish (written and verbal).- Experience with ERP systems such as SAP, Oracle, or NetSuite.- Advanced Excel and analytical skills.- Strong problem-solving and decision-making abilities.- Advanced English.Why join Genpact?- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation- Make an impact – Drive change for global enterprises and solve business challenges that matter- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.