Job Applicant Privacy Notice: Analista Qualidade I: - Publication Date: Jul 1, 2025 - Ref. No: 532825 - Location: Cidade Monções, BR Who we are. Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities. Learn more on Advancing what matters About Atos Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Estamos com oportunidade para Analista Qualidade I para o escritório de Londrina - PR. - Descritivo da vaga: - O time de Continuous Improvement Brasil atua diretamente no acompanhamento da qualidade de atendimentos do ServiceDesk, proporcionando aos colaboradores oportunidades de melhoria, desenvolvimento e foco no cliente. - Horário: Atividades: - Realizar auditorias internas de atendimento (ligação e ticket) para verificação do cumprimento das diretrizes globais de qualidade. - Apoio as operações (processos, treinamentos operacionais, coachings e DH). - Apresentar relatórios de performance indicando status das auditorias e ocorrências. - Criar e atualizar documentos como especificações, métodos e treinamentos do time de qualidade. - Requisitos: - Fluência em PT e IN avançado - Facilidade para trabalhar com pacote Office Diferenciais: - ITIL - Fluência em Espanhol - Conhecimento avançado em Excel Learn more about us At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here. Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here