Production Support Analyst - The position combines Production Support, QA Testing, and L2 Engineering, with primary focus on live trading support and secondary involvement in testing and engineering activities. Location: São Paulo, SP, Brazil (Avenida Presidente Juscelino Kubitschek, 2235)Key ResponsibilitiesProvide front-office production support for Fixed Income products (Bonds, Swaps, Inflation-linked instruments). Act as the main point of contact for traders and business users, owning incidents from triage through resolution. Perform root cause analysis across the full trade lifecycle and implement workarounds during live trading. Conduct functional, regression, and integration testing, including P&L and risk validation. Manage defects and test cases using Jira/Xray. Support application delivery, minor enhancements, bug fixes, and proactive monitoring. Required Skills & KnowledgeStrong Fixed Income markets expertise (Bonds, Swaps, Credit, Govies, Futures). Experience with front-office trading systems, eTrading and OTC workflows. Solid understanding of pricing, risk, and market data feeds. Ability to communicate clearly with traders under pressure. Exposure to SQL, scripting, log analysis, and basic programming (Python/Java/JS). Familiarity with cloud, microservices, messaging systems, and databases is a plus. Work EnvironmentHybrid and flexible setupCollaboration with global trading, quant, and engineering teamsOn-call rotation for critical production support