Job Overview
The SecurityScorecard Customer Success team is empowered to help guide customers in getting the most out of our products and services. We define customer success strategies, priorities, and go-to-market techniques.
About The Role
Customer Success Manager plays a key role in helping Enterprise customers transform security risk assessment. We manage relationships, delight customers, understand their organizational goals and unique challenges to operationalize our platform and become more secure.
Responsibilities
1. Owning and managing customer relationships.
2. Ensuring happiness and communicating product value.
3. Providing support and guidance to clients.
4. Designing success for a portfolio of customers throughout their lifecycle.
5. Leading strategic conversations and serving as a subject matter expert on the SecurityScorecard platform and cybersecurity industry.
Requirements
* 3+ years of B2B customer-facing experience.
* Knowledge of third-party risk management programs.
* Domain expertise in cybersecurity.
* Strong abilities in program and project management, technical aptitude, judgment, and critical decision-making.
* Collaborative, proactive, and metrics-driven individuals are ideal candidates.
What We Offer
Competitive salary, stock options, health benefits, unlimited PTO, parental leave, tuition reimbursements, and more.