Join to apply for the Analista de Suporte de TI - Nível 3 role at Softwaresul Corp.We are seeking a highly qualified Analista de Suporte de TI Nível 3 to join our team.
The professional will be responsible for infrastructure support, information security, networks, and advanced technical assistance to users and critical environments of the company.Responsibilities:Administration, configuration, and monitoring of Sophos and Fortinet firewalls.Management of rules, policies, and network segmentation.Deployment and administration of environments in Microsoft Azure.Managing Windows/Linux servers with a focus on performance, security, and availability.Providing Level 3 technical support for complex incidents and problems.Managing corporate antivirus, security policies, and updates.Supporting and administering the Microsoft Office 365 environment.Guiding the Helpdesk team, defining best practices and procedures.Technical documentation and report generation.Requirements:Proven experience in Level 3 IT support.Fortinet NSE certification (minimum NSE 4).Experience with Sophos and Fortinet firewalls (configuration, troubleshooting, policies, logs).Knowledge of information security and management of corporate antivirus.Experience with Azure: creating and managing VMs, storage, virtual networks, and security policies.Solid experience with server administration (Windows and Linux).Proficiency in Microsoft Office 365 (Exchange Online, SharePoint, Teams, Admin Center).Ability to work under pressure and prioritize tasks.Preferred Qualifications:Additional Azure certifications (AZ-104 or higher).Microsoft 365 certification.Knowledge of ITIL and good IT governance practices.Experience with monitoring tools (Zabbix, PRTG, etc.
).Academic Background:Not specified.Salary:To be negotiated.Position:Technical Support AnalystCompany:Softwaresul InformáticaSpecializing in software and hardware trade.Seniority Level:Mid-Senior levelEmployment Type:Full-timeJob Function:Information TechnologyIndustry:Internet PublishingReferrals increase your chances of interviewing at Softwaresul Corp by 2x.Get notified about new Information Technology Support Analyst jobs in Greater Curitiba.We're unlocking community knowledge in a new way.
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