Description
Come work for a large global financial and insurance products company! This is your chance !!
Start a successful career in a renowned company in the international market! Great opportunity!
Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.
Responsibilities
Lead and govern the Allianz Partners WPS delivery portfolio (planning, execution, reporting, and risk management);
Own delivery outcomes for agreed scope, schedule, budget/effort, quality, and customer satisfaction across WPS workstreams;
Drive operational cadence: weekly/monthly service reviews, KPI/SLAs, incident/problem themes, and improvement backlog;
Partner with regional/business stakeholders to translate requirements into deliverable roadmaps and prioritized demand;
Coordinate across engineering, service management, vendors, and adjacent towers to ensure seamless delivery and handoffs;
Establish and maintain delivery standards (RAID logs, runbooks, change governance, release readiness, and documentation);
Manage escalations; facilitate rapid issue resolution and root-cause elimination with Problem Management;
Coach and mentor delivery/support teams; ensure skills, coverage, and succession for critical services;
Ensure compliance with security, risk, audit, and policy requirements (e.g., change, access, data handling);
Identify and deliver automation and process improvements that reduce toil and improve reliability.
Prerequisites
Fluent English;
8+ years in IT service delivery, program delivery, or operations leadership;
3+ years leading cross-functional teams or delivery portfolios in an enterprise environment;
Strong delivery leadership across complex enterprise IT services and projects;
Working knowledge of Workplace/End-User services and modern collaboration platforms;
ITSM expertise (Incident/Problem/Change/Request), KPIs/SLAs, and service governance;
Stakeholder management and executive communication; ability to translate technical detail into business outcomes;
Risk/issue management, dependency management, and vendor coordination;
Ability to drive continuous improvement using data and root-cause analysis.
Preferred Qualifications
ITIL certification (Foundation or higher);
Experience leading regional service delivery in Allianz Partners (multi-country coverage, time zones, and regulatory constraints);
Agile delivery practices (Scrum/Kanban) for continuous delivery and improvement;
Experience with Microsoft 365 / Exchange Online / endpoint services and identity dependencies.
Experiences
Hiring model
PJ.
Form of action
100% Remote
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