Job Overview
The Service Delivery Manager position involves overseeing the operational aspects of our service delivery. This includes managing incident processes, creating and maintaining Standard Operating Procedures (SOPs), configuration management, customer communication, commercial management, and onboarding new engineers.
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* Five years of experience in a Service Delivery or Managed Services role serving external customers.
* Experience with 24/7 or extended-hours operations including on-call or follow-the-sun setups.
Benefits for Success: