About the Role
Deliver strategic insights and drive measurable customer value through proactive account analysis, optimization of risk strategies, and collaborative engagement with customers and account managers.
The role involves real-time digital identity intelligence, analyzing millions of transactions monthly across Financial Services, Insurance, and e-Commerce sectors.
* Define project scope, objectives, and deliverables in partnership with clients to assess business needs.
* Lead project planning, execution, and governance to ensure timelines, KPIs, and quality standards are met.
* Act as a trusted advisor by understanding client environments and delivering tailored solutions.
* C coordinate with internal teams to ensure seamless implementation, issue resolution, and continuous improvement.
* Conduct workshops, manage stakeholder communication, and maintain accurate project documentation.
* Share best practices, deliver internal training, and contribute to process optimization within Professional Services.
* Foster adoption, monitor health metrics, and identify upsell opportunities to drive customer success.
* Gather client feedback to inform product development and enhance the overall customer experience.