Role Overview
As an IT Operations professional you will:
Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements
Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines
Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics
Assist Product and Sales when needed
Design, conduct, and document UAT and end-to-end solution quality tests.
Responsibilities
Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues
Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system
Navigate technical documentation to follow appropriate troubleshooting steps for reported issues
Monitor ticket queues to ensure SLA compliance and escape when necessary
Maintain clear and consistent documentation of incidents and resolution notes using Zendesk
Deliver remote desktop support to both client and internal users
Proactively identify emerging issues and act quickly to mitigate impact
Notify management of trending technical problems and contribute ideas for process improvements.
Build effective cross-functional relationships to support escalation paths and end-user success
Uphold a positive, professional atmosphere with both customers and colleagues
Requirements
C1 level English or equivalent proficiency
Experience in software deployment and installation
Expertise in version control systems (e.g., Git, SVN)
Experience with cloud platforms (e.g., AWS, Azure, GCP)
Strong problem-solving and analytical skills
Excellent verbal and written communication skills
Ability to work well under pressure and meet deadlines in a fast-paced start-up environment
Experience in SaaS and start-up environments is strongly preferred
Attention to detail and organizational skills
Preferred experience in scripting languages such as Bash, Python or PowerShell
Benefits
Salary Range: $3500-$4500 USD/month
Full time contractor role
Unlimited PTO + holidays
$1500 USD Tech budget
Only CV's submitted in English will be accepted
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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