Job Opportunity
We are seeking a highly skilled and detail-oriented operational specialist to join our team. As an operational specialist, you will be responsible for monitoring ongoing delivery routes and communicating with drivers and shippers over the phone and live chat.
About the Role
* Proficiency in English is required.
* You must be able to work based on the Eastern US time zone (EST).
* Experience in logistics, courier operations, call centers, customer support, or account management is preferred.
Key Responsibilities
1. Monitor delivery routes and communicate with drivers and shippers as needed.
2. Analyze data to optimize delivery routes and improve efficiency.
3. Collaborate with cross-functional teams to resolve issues and improve overall performance.
What We Offer
A challenging and rewarding role in a dynamic industry, opportunities for growth and professional development, and a collaborative work environment.
Requirements
* Bachelor's degree in a related field (e.g., logistics, business administration).
* At least 2 years of experience in a related field.