Client Operations Team Lead Position Type: Full-TimeLocation: Remote Apply here: https://operationsarmy.Com/applicationAbout the Role We-re hiring a Client Operations Lead to takeownership of ongoing client relationships while guiding the talentsupporting those accounts. This role focuses on keeping operationsaligned, performance on track, and communication clear on bothsides. You'll work closely with clients to understand expectations,monitor delivery, and proactively address concerns. At the sametime, youll coach and support talent—helping them stay productive,confident, and aligned with service standards. This is a hands-onleadership role ideal for someone with BPO or service deliveryexperience whos ready to step into broader responsibility. KeyResponsibilities Act as the primary operational contact forassigned client accounts Maintain regular check-ins to ensuresatisfaction and retention Translate client expectations into clearguidance for talent Coach team members on quality, productivity,and communication Monitor attendance, output, and workflowadherence Track deliverables and ensure tasks move on scheduleMaintain and reinforce SOPs across accounts Address issues earlyand resolve misalignments calmly and professionally Qualifications2–5 years experience in BPO, operations, or client-facing rolesExperience managing client relationships and supporting retentionExperience coaching or guiding team members Strong Englishcommunication and organization skills Comfortable managing multipleaccounts simultaneously Apply here:https://operationsarmy.Com/application