Www.hcltech.comAbout the RoleWe are looking for a highly motivatedCustomer Onboarding Analystto oversee and supportCustomer Onboarding or OR Gating processeswithin a complex IT environment. The ideal candidate will bring strong back-office support experience, excellent coordination skills, and a proactive, ownership-driven mindset.In this role, you will collaborate closely with cross-functional teams and stakeholders to ensure timely delivery, process efficiency, and operational excellence.Your Role and ResponsibilitiesSupport day-to-day operations inSAP ATLASand manage activities with minimal supervision Coordinate with multiple internal and external stakeholders to ensure onboarding and gating requirements are met on time Identify potential risks in processes or data and proactively implement mitigation strategies Analyze complex datasets and makedata-driven decisionsto optimize workflows Prepare and share regularstatus reports, dashboards, and communications Maintain and manage tickets using tools such asJIRA, ServiceNow, or similar platforms Take ownership of assigned responsibilities with strong attention to detail and problem-solving skills Contribute to process improvements, documentation, and operational best practicesRequiriments and Qualifications:Experience inCustomerSupport, preferably within an IT organization Advances English Experience supportinglarge-scale, complex projects Strong analytical and logical thinking skills for issue troubleshooting Excellent communication and stakeholder management skills across technical and non-technical teams Familiarity with ticketing tools likeJIRA or ServiceNow Proficiency inMS Office(Excel, PowerPoint, Word) Ability to prioritize tasks in a fast-paced, high-volume environment Ownership mindset with a proactive approach to continuous improvement Willingness to learn complex systems and collaborate across teamsNice to have:Familiarwith SAP tools.Please submit resumpé in English