We are seeking a skilled Salesforce Health Cloud Analyst to join our team. The ideal candidate will have 3+ years of experience as a Salesforce Business Analyst, Functional Analyst, or similar role.
This is a contractor position with payment in USD and the opportunity to work from home. In addition to this, we offer training and certifications, a 100% English environment, and an internet subsidy.
Job Description
The Salesforce Health Cloud Analyst will be responsible for providing functional and technical support for Salesforce Health Cloud. This includes analyzing business processes, identifying opportunities to leverage Salesforce capabilities to improve healthcare operations and outcomes, and translating business needs into user stories, system requirements, and functional specifications.
The successful candidate will also be responsible for configuring Salesforce Health Cloud components, collaborating with Salesforce developers and administrators to design, test, and implement solutions, creating and maintaining reports, dashboards, and data visualizations to support clinical and business decision-making, ensuring data integrity and compliance with healthcare regulations such as HIPAA, and providing training and documentation for end users and stakeholders.
Required Skills and Qualifications
* 3+ years of experience as a Salesforce Business Analyst, Functional Analyst, or similar role
* 1+ years of hands-on experience with Salesforce Health Cloud
* Strong understanding of healthcare workflows and patient engagement processes
* Ability to gather, document, and prioritize business and technical requirements
* Excellent communication and interpersonal skills with a focus on user experience
* 3-5 years of SQL experience for extracting, transforming, and analyzing patient and operational data
* Strong communication and storytelling skills to convey data findings in a patient-centered, outcome-oriented context
* Familiarity with healthcare data structures such as claims data (LAAD, Optum, etc.), pharmacy data, and outreach data (Salesforce)
* Proficiency in data visualization tools (e.g., Tableau, Looker, Power BI) to create clear, accessible dashboards and reports
* Experience collaborating with cross-functional teams including patient advocates, digital health product managers, patient services managers
* Proficiency with Excel/Google Sheets for ad hoc analyses and quick-turn reporting
Benefits
* Contractor with Intellias, payment in USD
* Training and certifications
* 100% work from home + internet subsidy
* 100% English environment
Others
* Act as the subject matter expert for Salesforce Health Cloud, providing functional and technical support
* Analyze business processes and identify opportunities to leverage Salesforce capabilities to improve healthcare operations and outcomes
* Create and maintain reports, dashboards, and data visualizations to support clinical and business decision-making
* Ensure data integrity and compliance with healthcare regulations such as HIPAA
* Provide training and documentation for end users and stakeholders