L1/L2 Job Description and Daily Support/New Project Mode L1/L2 Job Summary ： The SAP L1/L2 Support Engineer is responsible for providing first-line technical support for SAP systems. This role involves monitoring system health, troubleshooting basic issues, and escalating complex problems to higher-level support teams. The ideal candidate will have a strong understanding of SAP landscapes and a passion for ensuring system stability and user satisfaction. L1/L2 Key Responsibilities ： Incident Management: Receive, triage, and resolve L1/L2 support tickets for SAP systems (e.G., SD,MM, FICO etc. modules). System Monitoring: Monitor system performance and logs to identify and address potential issues proactively. Collaboration: Work closely with L3 engineers and business teams to ensure timely resolution of issues. User Support: Assist end-users with basic SAP system inquiries and provide training when needed. Qualifications & Skills Experience: 1-3 years of experience in SAP support or IT service desk roles. Technical Skills: Familiarity with SAP Fiori, ABAP, basics, and integration tools. Certifications: SAP certification (e.G., SAP Certified Application Associate) is a plus. Soft Skills: Strong problem-solving, communication, and teamwork abilities. SAP first and second line operation and maintenance, module:SD/MM/FICO /SAP first- and second-line operations, modules： SD/MM/FICO