Job Overview
This role is ideal for an individual who excels in customer service and can communicate effectively with clients across various channels.
The successful candidate will be responsible for providing exceptional support, resolving inquiries, and managing customer accounts to ensure a positive experience.
Key Responsibilities:
* Customer Support: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
* Problem Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary.
* Account Management: Update and maintain accurate customer records and account information in the system.
* Product Knowledge: Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
* Communication: Build positive relationships with customers through empathetic and clear communication.
* Reporting and Feedback: Document customer interactions, track recurring issues, and provide feedback to improve service quality.
Requirements:
To be considered for this role, you must possess excellent written and verbal communication skills in English, 1 year of related experience, and/or a related degree. Strong organizational abilities, meticulous attention to detail, and a collaborative team spirit are also essential.
A quiet, private workspace and commitment to confidentiality are required. Proficiency in Portuguese is mandatory.
Benefits:
As a Customer Service Specialist, you will have access to a dynamic work environment, opportunities for growth and development, and a chance to make a real difference in our clients' lives.
How to Apply:
We invite you to send your application, which will be reviewed by our team. If selected, we will contact you to discuss further steps.