About This Role
This internship presents an opportunity to contribute to the evolution of our fraud case intake and resolution platform, a critical tool for streamlining fraud signals across departments and enhancing operational workflows.
Responsibilities will include assisting with the intake, tagging, and triage of fraud-related case submissions, documenting return materials processes for traceability and evidence handling, supporting the creation and refinement of standard operating procedures (SOPs) for fraud and marketing workflows, collaborating with cross-functional teams to align platform inputs, participating in testing and feedback for new platform features, and helping to draft reports and identify opportunities for automation and process improvement.
Requirements
* Pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passion for structured processes and operational efficiency;
* Comfortable working with tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
What You Will Do
We're looking for a detail-oriented, process-driven intern to join our team. As a key member of our Case Management team, you'll be instrumental in shaping our fraud case intake and resolution platform.
You'll work closely with our Fraud Ops, Decision Science, and Technical teams to ensure seamless integration and alignment of platform inputs. Your contributions will directly impact our ability to streamline fraud signals and enhance operational workflows.
Your responsibilities will include:
1. Assisting with the intake, tagging, and triage of fraud-related case submissions;
2. Documenting return materials processes for traceability and evidence handling;
3. Supporting the creation and refinement of SOPs for fraud and marketing workflows;
4. Collaborating with cross-functional teams to align platform inputs;
5. Participating in testing and feedback for new platform features;
6. Helping to draft reports and identify opportunities for automation and process improvement.
Why Apply
This internship offers a unique opportunity to gain hands-on experience in a fast-paced, dynamic environment. You'll have the chance to work with a talented team, develop your skills, and make a meaningful impact on our business.
We're passionate about providing a supportive and inclusive environment that fosters growth and development. If you're driven, motivated, and eager to learn, we encourage you to apply.