This role involves providing customer and technical assistance and support related to mobile device systems, hardware, software, company processes, and client procedures. It includes responding to queries by inbound phone call, email, and other assigned methods, responding in a timely and professional manner, isolating issues and requests, and determining and implementing a resolution according to client-specific procedures.
The position requires quick and professional answering of inbound client calls, responding to requests for assistance sent by email, understanding and efficiently using carrier portals and other tools, diagnosing and resolving technical issues involving clients' supported hardware and Mindglobal tools and carrier systems, and researching process, policy, and procedure questions using available informational resources.
The ideal candidate should have proficiency and professionalism in English, both spoken and written, with excellent communication skills - verbal and written, self-motivation to work effectively with minimal supervision, detail-orientation, and process-driven behavior. Previous experience in the mobile/wireless industry is a plus.