Healthcare Operations Specialist
About this role
We are seeking a skilled professional to join our team as a Healthcare Operations Specialist. This is an exciting opportunity to leverage your expertise in Salesforce Health Cloud and healthcare workflows to drive operational excellence.
Salary
The compensation package for this position includes a competitive salary and benefits.
Job Description
As a Healthcare Operations Specialist, you will be responsible for analyzing business processes and identifying opportunities to leverage Salesforce capabilities to improve healthcare operations and outcomes. Your key responsibilities will include:
* Analyzing business processes and identifying opportunities to leverage Salesforce capabilities
* Translating business needs into user stories, system requirements, and functional specifications
* Configuring Salesforce Health Cloud components
* Collaborating with cross-functional teams to design, test, and implement solutions
* Creating and maintaining reports, dashboards, and data visualizations
Required Skills and Qualifications
To be successful in this role, you will need to possess the following skills and qualifications:
* 3+ years of experience as a Salesforce Business Analyst or similar role
* 1+ years of hands-on experience with Salesforce Health Cloud
* Strong understanding of healthcare workflows and patient engagement processes
* Ability to gather, document, and prioritize business and technical requirements
* Excellent communication and interpersonal skills
* SQL experience for extracting, transforming, and analyzing patient and operational data
* Data visualization tools proficiency (e.g., Tableau, Looker, Power BI)
Benefits
This position offers a range of benefits, including:
* Contractor status with flexible work arrangements
* Training and certifications
* 100% work from home option with internet subsidy
* 100% English environment
Others
In this role, you will have the opportunity to work on a variety of projects, collaborate with cross-functional teams, and contribute to driving operational excellence in the healthcare industry.