About Us
Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
TIO is the Technical Implementation Owner part of OCD GSOC Organization, and Orange Business CSU Organization, manages customer expectations according to service sold and acts as the main technical point of contact for the customer and the project team (from order to delivery). The TIO delivers managed security solutions to Orange Cyberdefense customers. The TIO implements the managed solutions through the different management platforms. The role of the Technician Implementation Owner is responsible for participating in projects to activate Managed Security Services purchased by customers. The Technician Implementation Owner will ensure that both Customer-, Orange Cyberdefense-, Vendor environments/platforms are setup in accordance with pre‑defined project plans, associated instructions, and timeline. The Technician Implementation Owner will also have the opportunity to collaborate cross‑functionally with colleagues in the Orange Cyberdefense organization as there are various roles that collaborate within one Onboarding project.
Key Responsibilities
Presales Phase
Reviews the proposal and delivery model with presales support
Provides the Level of Effort of the build phase
Proposes the management architecture for some managed offers
Validates the timeline and potential training needs
Contributes to service creation or evolution (PoC/PoV)
Project Kickoff
Validates non‑standard requests with ISS and Engineering
Reviews the BoM and request the vendor quotes for the fully managed solutions
Participates in project internal and external kickoff meetings
Helps the security consultant collecting the technical requirements
Aligns the project timeline and deliverables with OCD PM
Provide Technical Guidance for the customer and the project team
Deployment and configuration
New Platform
Reviews the security design
Works with L3 Engineering to deliver new PoC/Bespoke solutions
Validates the nonstandard management approaches with ISS
Implements the managed security scope of work
Operational Platform
Reviews the existing design, the customer environment, and the proposed changes
Aligns the needed changes with the involved stakeholders complying with the complex change management process
Implements the managed security scope of work
Service Activation and Project Closure
Manages the rollout plans with the customer and OCD PM
Tests the security scope with the customer and any other relevant stakeholderProvides post implementation support
Initiates the HOTO process with the Operations team and Security Manager including the handover sessions and Knowledge Transfer
Service Disconnection
Coordinates and performs the disconnection tasks for complex disconnections needed for running managed services in collaboration with the TIO colleagues.
Quality
Ensure that Services can be delivered according to the project timeline
Ensure that Service deliverables are in accordance with the project plan
Collaborate with relevant stakeholders to receive‑, provide‑ and take action on activities within the projects. Stakeholders include (but is not limited to):
Security Operations Teams (SOC)
HOTO Process
Knowledge Transfer
Alignment on operational changes
Security PMs
Project Governance
Dispatch Requests
Purchase Orders
Logistics
Release Program
HW Refresh (EoS or Vulnerability)
End of contract disconnect request
Technical Management (ISS)
License Management
SMA / SDP Changes
Access Requests
Security Engineering
Technical Validations
Instructions Manuals
Deployment support for PoCs/Bespoke
Security Managers
Alignment on operational changes
Change of operational platform design
HOTO Process
Security Consultants
Project Design Phase
Collecting Technical Requirements
OCD Presales
Level of Effort of Managed Security Offers
Validating OCD Scope of Work
Validating BoM for procurement
Provide Vendor Quotation for some Costing
About You
Highly organized/structured, follow‑through on commitments and with a strong sense of responsibility for your own- and the team’s overall performance
Ability to work and communicate effectively in English (both written and spoken) and with excellent Customer communication skills
Have a positive and helpful attitude and always strive to leave a good impression
Able to remain calm and focused in potentially stressful situations
Solution oriented and leaves nothing to chance, to stay ahead of potential challenges
Curious and not afraid of asking questions or initiate discussions
Must have
Advanced networking skills, very good understanding of TCP/IP, routing, switching and SDWAN
Expert Network Security Skills
Advanced / Fluent English (written and spoken)
Very good communication skills
Sound customer facing experience
Certification in Network Security or Vendor relevant certifications
At least 3 years hands‑on experience with one or more of the following solutions:
Firewalls (Fortinet, Palo Alto, CheckPoint, Juniper, Cisco)
SASE (Palo Alto Prisma Access)
F5 (LTM, GTM, WAF)
Remote Access Solutions (Ivanti)
SSE (Zscaler)
Antivirus and Antimalware
IDS & IDP
URL & Content filtering solutions.
Cloud platforms (Azure, AWS)
Unix/Linux operating system
Good to have
French (written and spoken)
Scripting
Project Management skills (Senior TIO)
Experience/Certifications
Certification in Network Security or Vendor relevant certifications
ITILv4
PRINCE2 Agile
ISO 27001
You bring a can‑do attitude, tackle challenges head‑on and challenge the status quo with new and innovative ideas.
What We Offer
The benefits of being Orange
Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.
Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
Medical plan
Dental plan
Life insurance
Meal allowance
Transportation allowance
Bonus plan
Gympass
Day care
Private pension fund
Birthday gift (day off)
Give a day, get a day (day off)
Maternity Leave (6 months + 1.5 year of teleworking)
Paternity Leave (15 days + 5 months and 15 days of teleworking)
Orange Employee Solutions (psychological and legal assistance)
Shiatsu
Labor gymnastic
Teleworking Reimbursement
Flexibility
Friendly and caring environment
Global work environment.
Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled‑friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
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