Business Analyst - Salesforce Opportunity
We empower professionals to excel and drive technological innovation through creativity at a leading global technology company.
A highly skilled Business Analyst - Salesforce will join our journey to gather and document business requirements, map, analyze, and optimize business processes using Salesforce functionalities, design and configure solutions, perform data analysis and reporting, conduct user acceptance testing, prepare training materials, facilitate learning sessions, communicate effectively with stakeholders, and continuously improve our solutions.
* Gathering business requirements: Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze, and optimize business processes identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* Expertise in Salesforce Sales Cloud, Quote, Order, and Contract Management.
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
Soft Skills:
Analytical thinking & problem-solving.
Effective oral and written communication.
Requirement gathering & documentation.
Process mapping & diagramming.
Stakeholder management & facilitation.
What We're Looking For
Our ideal candidate has exceptional analytical skills, excellent communication abilities, and the capacity to work independently as well as collaboratively within a team. Experience with Salesforce implementation projects is desired but not necessary, as we provide comprehensive training and support.
Benefits include competitive compensation, a dynamic and supportive work environment, and opportunities for professional growth and development. If you're passionate about working with cutting-edge technology and delivering innovative solutions, we encourage you to apply for this exciting opportunity.