As a Microsoft Data Center Program Manager (DCPM), you will perform trouble shooting for service incidents, manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles.
You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents.
This job will allow you to build a solid understanding of data center procedures, engage in collarobation across various teams as well as provide mentorship across data centers by sharing best practices.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
- Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
- Follow and adhere to safety and security policies and procedures.
Report immediately any safety or security issues or concerns.
- Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with mínimal disruption to the client/customer and business.
- Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
- Proactively review schedules and avoid conflicts when possible.
Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
- Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
- In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
Support escalation of issues to appropriate owner.
- Embody our culture and values.
**Qualifications**:
**Required Qualifications**:
- High School Diploma
- 2+ years of experience working in a physical IT infrastructure supporting IT equipment.
- 2+ years of experience delivering server and network deployment projects in large-scale environment.
- Able to communicate in English in both written and spoken form.
- Able to work onsite in Campinas, Brazil 100% of the time.