Customer Support & Operations Specialist - OysterLink
OysterLink is the newest and fastest growing restaurant & hospitality job site.
* Launched in early 2024, the site generates over 340,000 monthly viewers organically
* Our goal is to generate millions of monthly visitors organically within two-year time
We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:
* Native English speaking skills and excellent grammar and communication skills
* Attention to detail and ability to learn platform features
* Strong customer service focus, ability to troubleshoot issues and come up with solutions
* Ability to multitask and manage time effectively
* Experience in ticket management & documenting feedback
* Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic
Goals:
* Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
* Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives
Responsibilities:
* Provide prompt support for inquiries, respond to questions, and offer guidance
* Communicate effectively with companies and job seekers
* Troubleshoot feature issues, monitor bug/support requests
* Refresh and reorder featured job listings on our site and LinkedIn
* Track and share client/applicant feedback with internal teams to enhance platform features
* Manage incoming “Post a Job” submissions
* Gather missing information and confirm postings with clients
* Collect and review CVs
OysterLink offers competitive salaries, yearly growth opportunities, and company shares for all team members. This is a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST. OysterLink is seeking to make IMMEDIATE hires.
Note: We kindly ask for your CV and all correspondence to be in English.
Technical Support Specialist - Magentrix
Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team.
Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.
What You'll Do:
* Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
* Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
* Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
* Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
* Deliver outstanding customer service at every interaction
* Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
* Maintain and update Knowledge Base articles to improve self-service resources for clients
* Provide regular status updates to management, clients, and all relevant stakeholders
* Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency
Required Qualifications:
* 5+ years of experience in Customer Support/Technical Support roles
* Bachelor's degree in Computer Science, Information Technology, or equivalent
* Fluent in English (spoken and written)
* Strong problem-solving skills with deep investigative and analytical abilities
* Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
* Ability to work independently and think outside the box to solve technical challenges
* Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
* Experience in customer-facing roles with demonstrated communication excellence
Bonus Skills:
* Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
* Experience with SAML-based SSO and identity management solutions
* Customer Success experience
What Sets You Apart:
* You're a fast thinker who thrives in dynamic environments
* You have a knack for thinking outside the box
* You're naturally curious and enjoy deep investigation
* You can work independently while maintaining strong team collaboration
Why Join Us:
* Join a growing, innovative company
* Develop your skills with a supportive team
* Career advancement opportunities and professional growth paths
* Make a real impact on customer success
* Remote work flexibility
Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!
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