Business Technical Services Analyst
We are seeking a highly skilled Business Technical Services Analyst to join our team. The ideal candidate will have experience in client-facing roles, PL/SQL development, and requirements gathering.
About the Role
* To establish strong relationships with clients, understanding their business objectives and expectations.
* Assist in evaluating client business requirements, effort estimation, and guiding them to utilize standard solutions while maximizing revenue.
* Participate in converting client business requirements into detailed technical specifications and presenting them internally and externally.
* Gain and maintain knowledge of critical business impact issues from Service Desk.
* Assist with documentation and maintenance of client system environments.
* Participate in release management between Service Desk, Compliance, and Project, ensuring code release doesn't negatively impact client operations.
Minimum Qualifications
* Relevant experience or degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.
Benefits
This role offers flexibility to work from home, a people-centered environment, contact with teams from different countries, and attractive salary and benefits policy.