Key Responsibilities: Managing day-to-day operations of the Open Banking SaaS solution, management reporting and governance with clients, providing SME knowledge on Open Banking workflows, participating in application support and resolving customer issues.
Mandatory Skills and Qualifications:
* 7+ years of experience in supporting production environments for financial services institutions
* 2+ years of experience in supporting AWS cloud environments
* Working experience in FDX/REST APIs, data sharing and consent workflows
* Previous experience leading a support team
* Experience in successfully running SLA and KPI frameworks for critical applications
* Working experience in ITIL processes, mainly change, release and incident management
* Experience dealing with customer senior management