Job Description:
* We are seeking a highly experienced leader to manage the day-to-day operation of our Open Banking SaaS solution.
About the Role:
* This is an exciting opportunity for someone with experience in supporting production environments for financial services institutions, as well as knowledge of FDX/REST APIs and data sharing workflows.
* The successful candidate will have strong leadership skills and experience managing a support team, as well as successfully running SLA and KPI frameworks for critical applications.
Key Responsibilities:
* Manage the day-to-day operation of the Open Banking SaaS solution.
* Provide expert knowledge and mentoring on Open Banking workflows.
* Collaborate with development and AWS SMEs to ensure smooth operation of the platform.
* Participate in application support and resolve customer issues.
Requirements:
* 7+ years of experience in supporting production environments for financial services institutions.
* 2+ years of experience in supporting AWS cloud environments.
* Working experience in FDX/REST APIs, data sharing and consent workflows.
* Previous experience leading a support team.
* Experience in successfully running SLA and KPI frameworks for critical applications.
* Working experience in ITIL processes, mainly change, release and incident management.
* Experience dealing with customer senior management.
Nice-to-Have Skills:
* Open Banking experience.
* French language proficiency (B2 or above).