Job Title: IT Helpdesk Engineer
Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers.
Troubleshoot and resolve end user application issues, maintain and update technical support documentation.
Handle asset management, maintain inventory and liaise with vendors.
Maintain and monitor office network infrastructure, IT security and antivirus tools.
* Perform first level troubleshooting and support for scheduled server backups, system monitoring and reports.
Key Responsibilities
Technical Support: Provide expert technical assistance to employees across various departments, ensuring they have access to reliable technology. Troubleshoot and resolve complex IT-related issues efficiently.
Asset Management: Effectively manage company assets, maintaining accurate records and coordinating with suppliers as needed.
Network Maintenance: Oversee and maintain office network infrastructure, guaranteeing secure connectivity and optimal performance.
Requirements
* Degree in Computer Sciences, Information Technology or a related field preferred.
* Minimum 3 years of experience in a similar role.
* Expert knowledge of computer hardware, software, OS (Windows and macOS).
* Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals.
* Hands-on experience in Windows server administration and basic Linux skills is desirable.
* Professional Qualifications - Microsoft Certified/CCNA are advantageous.
* Knowledge of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is beneficial.
* Excellent documentation and communication skills.
* Flexibility to cover after-hours and weekend support as required.
* Strong analytical and problem-solving abilities.
* Passion for IT and continuous learning.
* Effective interpersonal and communication skills at all levels.