Case Management Role
We are seeking a detail-oriented intern to join our Case Management team. The ideal candidate will have strong analytical skills and be passionate about improving operational efficiency.
* Assist with fraud case intake, tagging, and triage.
* Document return materials processes for traceability and evidence handling.
* Support the creation and refinement of standard operating procedures (SOPs) for fraud and marketing workflows.
* Collaborate with cross-functional teams to align platform inputs.
* Participate in testing and feedback for new platform features.
* Draft reports and identify opportunities for automation and process improvement.
Requirements:
* Pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year).
* Strong academic performance and attention to detail.
* Passionate about structured processes and operational efficiency.
* Comfortable working across tools like Jira, Confluence, and Excel.
* Curious about fraud prevention, financial crimes, and enterprise automation.
* Proactive communicator with strong English skills (written and verbal).
What We Offer:
* A paid internship with a 30-hour work week.
* Hands-on experience with a global company.
* Mentorship, professional development, and networking opportunities.