Customer Success Specialist
We are seeking a customer success professional to help professors at leading universities integrate educational content into their courses.
* Conduct daily outreach to faculty (via calls, emails and 1:1 demos) to set up content integrations in courses and increase product usage.
* Increase adoption by delivering product awareness sessions across existing customer universities and research institutes.
* Grow engagement and usage by delivering presentations at academic conferences, university seminars and workshops, and onsite visits.
* Strengthen subscription renewal outcomes by ensuring smooth implementation support and consistent usage of resources.
Key Requirements:
* A Master's degree or PhD in life sciences disciplines.
* 1-3 years of experience in customer-facing roles is preferred.
* Fluent communication skills in English.
* Knowledge of education trends, challenges and market conditions in assigned areas.