About Our Job:
We are looking for a skilled and dedicated professional to join our team as a Life Sciences Specialist.
As a Customer Success Specialist, you will play a key role in ensuring users get the most value from their subscription by helping professors at leading universities integrate videos into their courses. Your daily outreach via calls, emails, and demos will help set up integrations and increase product usage.
Key Responsibilities:
* Conduct daily outreach to Faculty to set up video integrations in courses and increase product usage
* Increase adoption by delivering product awareness sessions across existing customer universities and research institutes
* Grow engagement and usage by delivering presentations at exhibits and conferences, university seminars and workshops, and onsite visits
* Strengthen renewal outcomes by ensuring smooth implementation support and consistent usage of resources
* Influence product decisions by communicating customer feedback to sales, product, and marketing teams
Requirements:
* A Master's degree or PhD in Life Science disciplines
* 1-3 years of experience in customer-facing roles preferred
* Fluent communication skills in English
* Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
* Strong interpersonal skills with a passion for relationship-building
* Experience in networking using cold calling preferred