Who we are?
SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world‑class customer and technical support. Right now, we’re expanding our talent bench – a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.
What you will do
Deliver outstanding customer support via chats and emails
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross‑functional specialists
What you need to succeed in this role
Excellent English communication skills (at C1 level or higher)
6+ months of experience in a gaming support role
Strong knowledge and passion for role‑playing games (RPGs), mobile games, and streaming platforms is a must
Experience providing support via chats and emails in English is a must
CRM systems expertise
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps‑download and 40 Mbps‑upload)
Will be a great plus
Experience in technical support
What you get in return
Provide services during flexible hours
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also internal health policy
Responsive leadership interested in your development and long‑lasting cooperation
Greenhouse conditions for self‑development
A culture built on trust, with no time‑tracking requirements
If this is about you — let's get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together.
Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
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