Job Overview
Mindglobal, a leading TEM solutions provider, caters to Fortune 500 enterprises globally. As a Mobility Care Associate, you will deliver exceptional customer and technical support for mobile device systems, hardware, software, company processes, and client procedures.
* Respond promptly and professionally to inbound client calls, utilizing preferred greetings and nomenclature.
* Address requests for assistance via email and ticketing solutions, adhering to response SLAs, templates, and guidelines.
* Efficiently use carrier portals and tools to diagnose and resolve technical issues involving clients' supported hardware, Mindglobal tools, and carrier systems.
* Diagnose and resolve issues with clients' supported MDM systems, published client-facing tools, and carrier portals.
* Research process, policy, and procedure questions using available resources.
* Advise clients on action steps, timelines, outcomes, and other relevant information using professional communication skills.
Requirements
Native level English speaker and writer with excellent grammar and communication skills.
Able to multi-task, manage priorities, and consistently meet deadlines.
Reliable, punctual, and consistent in work habits and behavior.
Excellent verbal and written communication skills.
Self-motivated and able to work independently with minimal supervision.
Attention to detail, process-oriented, and results-driven.
Ability to maintain focus throughout scheduled shifts and prioritize tasks effectively.