**Job Title:** Healthcare Operations Specialist
**About the Role:
As a key member of our team, you will be responsible for leveraging Salesforce Health Cloud to drive healthcare operations and outcomes. Your expertise in healthcare workflows and patient engagement processes will be instrumental in identifying opportunities to optimize business processes and improve patient care.
You will work closely with cross-functional teams, including patient advocates, digital health product managers, and patient services managers, to design and implement solutions that meet the needs of our patients and stakeholders.
Your strong analytical skills and ability to communicate complex data insights effectively will be essential in creating clear, actionable reports and dashboards to support clinical and business decision-making.
If you are passionate about using data-driven insights to drive healthcare innovation, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
* Act as the subject matter expert for Salesforce Health Cloud, providing functional and technical support.
* Analyze business processes and identify opportunities to leverage Salesforce capabilities to improve healthcare operations and outcomes.
* Translate business needs into user stories, system requirements, and functional specifications.
* Configure Salesforce Health Cloud components, including Care Plans, Patient Timelines, Provider Networks, and custom workflows.
* Collaborate with Salesforce developers and administrators to design, test, and implement solutions.
* Create and maintain reports, dashboards, and data visualizations to support clinical and business decision-making.
* Ensure data integrity and compliance with healthcare regulations such as HIPAA.
* Provide training and documentation for end users and stakeholders.
Requirements:
* 3+ years of experience as a Salesforce Business Analyst, Functional Analyst, or similar role.
* 1+ years of hands-on experience with Salesforce Health Cloud.
* Strong understanding of healthcare workflows and patient engagement processes.
* Ability to gather, document, and prioritize business and technical requirements.
* Excellent communication and interpersonal skills with a focus on user experience.
* 3-5 years of SQL experience for extracting, transforming, and analyzing patient and operational data.
* Strong communication and storytelling skills to convey data findings in a patient-centered, outcome-oriented context.
* Familiarity with healthcare data structures such as claims data (LAAD, Optum, etc.), pharmacy data, and outreach data (Salesforce).
* Proficiency in data visualization tools (e.g., Tableau, Looker, Power BI) to create clear, accessible dashboards and reports.
* Experience collaborating with cross-functional teams, including patient advocates, digital health product managers, patient services managers.
* Proficiency with Excel/Google Sheets for ad hoc analyses and quick-turn reporting.
* Detail-oriented mindset with the ability to work independently.
If you have the skills and passion to drive healthcare innovation, we invite you to apply for this exciting opportunity.