Job Overview:
We are seeking a detail-oriented individual to support analysis, testing, and delivery of enhancements on our ServiceNow platform.
This hybrid role requires collaboration with various teams and stakeholders. The ideal candidate must be able to deliver high-quality solutions with minimal supervision.
Key Responsibilities:
* Gather and document business requirements and process improvements.
* Assist in defining acceptance criteria and support user acceptance testing (UAT).
* Develop, execute, and maintain test cases and scripts for functional, regression, and integration testing.
* Identify, document, and track defects; work closely with developers to ensure timely resolution.
* Support training and communication efforts related to new or updated ServiceNow functionality.
* Maintain clear and concise documentation for both business requirements and testing activities.
* Participate in continuous improvement initiatives to enhance quality and efficiency.
Required Skills & Qualifications:
* 2-3 years of combined business analysis and quality assurance experience with ServiceNow (ITSM/ITOM modules preferred).
* Experience using Automated Test Framework (ATF) and/or other tools for test automation.
* Understanding of software development lifecycle (SDLC), testing methodologies, and business analysis best practices.
* Strong analytical, problem-solving, and communication skills.
* Detail-oriented with the ability to manage multiple tasks and priorities.
* Excellent verbal and written communication skills.
* Ability to establish strong relationships internally and externally.
* Experience with Agile methodologies and DevOps practices.
Benefits:
The role offers a dynamic environment that requires flexibility and adaptability. We provide opportunities for growth and professional development.
Others:
Please note that this job description is subject to change based on business needs.