Job Title: IT Support Specialist
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We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing remote computer and IT system support for employees.
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The ideal candidate will possess excellent customer service skills and the ability to resolve technical issues in a timely manner. You will work closely with internal teams to ensure seamless delivery of services.
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Key Responsibilities:
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* Analyze issues and formulate solutions
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* Troubleshoot system, application and hardware issues
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* Ensure customer is updated on ticket progress
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* Work remotely with customers to solve problems
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* Utilize internal IT Knowledge Base to provide and find solutions to known issues
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* Use external information to research and resolve issues when needed
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* Consistently update the ticket tracking system with status and fixes
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* Properly escalate issues to necessary parties as required
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Requirements:
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To be considered for this role, you must have a strong background in IT support and a proven track record of resolving technical issues.
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Education and Experience:
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You should have an Associate's Degree in Information Systems or equivalent experience.
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Desired Qualifications and Skills:
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Experience working in a mixed Mac and Windows environment is a plus.
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Additional Skills:
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Knowledge delivering IT solutions within a corporate environment is a must.