**We are Blaze, the fastest growing casino in LATAM.**
A great opportunity for an iGaming experienced Customer Service Agent with proven track record to join an exciting, growing group of passionate Internet professionals based all around the world.
**Responsibilities**:
- Identify and assess customers' needs to achieve satisfaction
- Engage in conversation and delight customers
- Ability to answer a high volume of requests daily
- Knowing our products inside and out so that you can provide accurate information
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests or concerns are handled appropriately
- Contribute to team effort by accomplishing related results as needed
- Working with a team of CSRs and other departments to find appropriate solutions
**Requirements**:
- Native Portuguese speaker
- Fluent English speaker
- Proficient typing and computer navigation skills: at least a typing speed of 25 WPM
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and problem-solving skills
- Ability to find the positive in any situation
- Attentiveness and patience
- Ability to multitask, prioritize and manage time effectively
- Interpersonal and customer service skills
- Willingness to achieve goals and self-improvement
- Willing to work on a shifting schedule
**Benefits**
Other details:
- 100% Remote work
- Shifting schedule varies for 24 hours / 7 days a week operations coverage, up to 44 hours per week