Drive scientific progress and enhance education by joining our team as a Customer Success Specialist.
Key Responsibilities:
* Establish strong relationships with faculty members through regular outreach via calls, emails, and one-on-one product demonstrations to promote seamless integration of our platform in courses and boost usage.
* Promote adoption of our platform by delivering engaging product awareness sessions at existing customer universities and research institutions.
* Foster engagement and utilization by conducting informative presentations at exhibitions, conferences, university seminars, workshops, and on-site customer visits.
* Ensure successful subscription renewal outcomes by providing timely and effective implementation support and encouraging consistent usage of our resources.
* Inform product development by sharing valuable customer feedback with sales, product, and marketing teams.