Job Overview
Metrobi is a technology startup providing local courier services in major metro areas across the U.S.
* Monitor ongoing delivery routes and ensure timely delivery
* Communicate with drivers and shippers over the phone and live chat to resolve any issues efficiently
Requirements
* Proficiency in English and strong communication skills
* Ability to work based on the Eastern US time zone (EST) for effective collaboration
Key Responsibilities
The ideal candidate will be responsible for:
1. Route Monitoring: Continuously monitor delivery routes to identify any potential delays or disruptions
2. Driver Communication: Effectively communicate with drivers and shippers to resolve any issues that may arise during delivery
We are looking for a skilled professional who can work independently and as part of a team to provide excellent customer service and support our operations.