About Motiv8AI Motiv8AI develops AI and behavioral science solutions that help financial institutions improve client engagement, risk management, and credit scoring.
Role Overview
We are seeking a Customer Success Lead to own and scale post-sales success for strategic accounts in Brazil. This is a contract-based role with direct accountability for revenue growth, diversification and retention. You will serve as the senior post-sales owner for high-value customers, acting as a trusted advisor to executive stakeholders while driving adoption, value realization, and contract renewals.
Key Responsibilities:
Strategic Account Ownership
Own a portfolio of strategic accounts post-contract signature
Act as the primary executive point of contact for customers
Drive revenue growth, diversification, and retention aligned with customer business objectives
Ensure measurable ROI and value realization across the customer lifecycle
Post-Sales Execution
Lead onboarding, rollout, and operationalization of the platform
Identify cross-sell opportunities and drive efforts to close them
Monitor customer health, usage, and risk indicators
Proactively identify and mitigate churn risks
Own escalations across technical, operational, and commercial dimensions
Renewals & Commercial Responsibility
Lead and execute contract renewals end-to-end
Drive renewal forecasting and pipeline accuracy
Manage commercial conversations in coordination with Sales or leadership
Identify and qualify expansion opportunities within strategic accounts
Financial Services & Regulatory Enablement
Support banks, fintechs, and payment providers operating under BACEN, LGPD, and security standards
Guide customers on best practices for operating in regulated, high-availability environments
Represent regulatory and compliance-driven requirements internally
Internal Leadership & Influence
Serve as the voice of strategic customers internally
Influence product roadmap based on enterprise and regulatory needs
Collaborate with Product, Engineering, Support, and Sales leadership
Help define and improve post-sales and renewal playbooks
Required Qualifications
Experience
6+ years in Customer Success, Strategic Account Management, or Enterprise Post-Sales roles
Proven ownership of strategic accounts and renewals in B2B SaaS or platform companies
Experience working with financial services customers (banks, fintechs, payments)
Strong background supporting enterprise-grade, mission-critical systems
Skills & Capabilities
Native-level Portuguese and fluent professional English
Strong commercial and negotiation skills, especially for renewals
Executive presence and ability to engage C-level and VP stakeholders
High technical literacy (APIs, platforms, data, security concepts)
Structured, proactive, and highly autonomous working style
Market & Regulatory Knowledge
Familiarity with the Brazilian financial ecosystem
Practical understanding of BACEN regulations, LGPD, and compliance frameworks
Experience operating in regulated production environments
Contract Details
Contract-based engagement (independent contractor)
Flexible structure with clear ownership and accountability
Performance-driven success metrics tied to renewals and retention
Potential for long-term extension based on impact and results
Success Metrics
Gross and Net Revenue Retention for strategic accounts
Renewal close rate and forecast accuracy
Product adoption depth and customer health scores
Executive engagement and satisfaction (NPS / CSAT)
Expansion opportunity identification and influence
Why This Role
Senior-level ownership without organizational overhead
Direct impact on revenue continuity and customer trust
Work with top-tier financial institutions in Brazil
High autonomy in a fast-moving, product-driven environment