Job Overview:
We are seeking a skilled Video Engineer to join our team. In this role, you will be responsible for providing technical assistance and resolving service tickets related to video delivery on various platforms.
* Analyze root causes of issues and implement fixes in accordance with standard operating procedures
* Develop custom Python scripts to simulate app launch, login, and playback behavior
* Triage complex issues across multiple applications responsible for video delivery
* Set up dashboards and configure alerts to monitor the health of the ecosystem
Key Responsibilities:
Technical Assistance and Issue Resolution
You will work closely with cross-functional teams to identify and resolve technical issues related to video delivery.
* Provide prompt and effective technical assistance to ensure seamless video delivery
* Analyze complex issues and implement fixes in accordance with standard operating procedures
App Simulation and Development
As a Video Engineer, you will develop custom Python scripts to simulate app launch, login, and playback behavior.
* Design and develop custom Python scripts to replicate app behavior
* Implement automated testing and quality assurance processes
Ecosystem Monitoring and Maintenance
You will be responsible for setting up dashboards and configuring alerts to monitor the health of the ecosystem.
* Set up real-time monitoring and alerting systems to ensure timely issue detection
* Collaborate with stakeholders to prioritize and resolve critical issues
Required Skills and Qualifications:
* Bachelor's degree in Computer Science, Engineering, or related field
* 5+ years of experience in software development, technical support, or related field
* Proficiency in Python programming language and experience with automation tools
* Strong analytical and problem-solving skills
* Excellent communication and collaboration skills
Benefits:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
Others:
* We are an equal opportunities employer and welcome applications from diverse candidates
* Please note that only shortlisted candidates will be contacted for further evaluation