Votre rôle: Mission / Role Purpose - Execute and support quote to order-process including driving cross-functional activities focusing on transactional and tools support regardless customer size with total engagement with account associate teams. Key accountabilities Key result / decision areas (outcomes) Customer engagement and support: - Engages with customer remotely for quote to order transactional and operational daily regular activities - Provides regular updates to customers regarding the status of their requests, ensuring transparency and timely communication. - Coordinates internally with relevant teams (Account Manager, Delivery, Techinical team etc) to ensure smooth execution of customer activities. - Support to quote to order activity. - Management of credit checks, Billing Account Number creation and Customer registration. Quote to Order: - Acts as focal point for quotation and order requests, taking responsibility to get this done within customer agreed KPI’s - Acts as operational owner of quote to order cycle, using general customer specific instructions and guidelines (price book, process, customer labeling, billing entities, etc.) - Responsible for quote entry into quoting tools and follow up status through whole quote to order chain. - Supports improvement projects cooperating with senior account associate in countries to improve the quote to order process, aim for Operational Excellence - Supports and take part in User Acceptance Tests (UAT) for Quote to Order tools - Define with the account teams and with the customer the billing procedures at ordering stage and ensure the orders are processed aligned with customer expectations - quote to order fully supported by Sales Operations Admin for customers, account associates and account teams - Tracking of quotes and ordering activities resulting in improved customer satisfaction and more efficiency in the quote to order process. - Achievement of quoting and ordering KPIs, aligned with customers expectations. - Reduce errors on invoices received by the customer and optimize cash collection for Orange Job Dimensions - Understanding of quoting, ordering and billing processes for managed services and integrations services - Management overall quote-to-order activities for assigned accounts - Support of achievement of quote-to-order performance indicators (time to quote, time to order, profitability and win ratio for organic growth, order compliance, adoption of digital tools for service requests) - Support to Account Associates concerning quote to order activities. - Trigger the service delivery guarateeing that proper handover is done to the teams and follow up accordingly providing regular updates and setting expectations with the customer when needed. Votre profil: Knowledge and Abilities - Ability to engage with internal and external clients to identify and support business opportunities - Ability to understand customer (internal and external) requirements, challenges and needs and manage quoting and ordering processes aligned with customers expectations. - Team player that is communicative, organized, flexible and used to work in a stressful environment - Ability to identify problems and work to resolution as required - Ability to build a network of people, getting things done - Having a good understanding what influence invoice or payment issues can have on a company’s cash flow - Have a good understanding of what influences customer experience and company objectives - Ability to work with office tools and data analysis. Advanced expertise on Microsoft Excel and Powerpoint is desirable. - Basic financial skills Education, Qualifications, and certifications - Academic degree in business administration, international business or equivalent - Languages: English fluently, Portuguese is mandatory, Spanish is desirable - ITIL Fundamentals Experience - 1-2 years of professional related experience in a field directly related to sales or operations support in a high technology, customer service environment. Job Skills and Certifications - Clear & proactive internal and external customer communication - Able to deal with dual reporting lines and virtual teams - Fast learning and self-motivated - Experience in Quote to Order processes - Initiate and execute projects to develop the community - Demonstrate responsibility/taking ownership - Being able to function well under stress - Multi-tasking ability - Proactive behavior Behavioral skills Skill Target Proficiency Level Expected 1 Adaptability Advanced 2 Planning & Organizing Advanced 3 Results driven Advanced 4 Communication Advanced 5 Influence & Persuasion Proficient 6 Initiative & Proactivity Proficient 7 Customer Focus Advanced 8 Teamwork Advanced 9 Relationship Building Advanced 10 Analytical Thinking Advanced Professional skills Skill Target Profic