Working Location: Dona Francisca Street, number 8300, complement block O3, ZIP 89219-600, North industrial district, Joinville, Santa Catarina, Brazil
Responsibility:
* Participate in various training organized by technical service department to improve technical ability and comprehensive service ability.
* Responsible for the plan suggestion or formulation of subsidiary stock spare parts.
* Submit the summary of machine quality problems in the responsible area and put forward suggestions for machine quality improvement.
* Responsible for assisting other colleagues of the subsidiary to complete the on-site inventory of spare parts warehouse of the subsidiary.
* Follow all company and customer safety policies.
* Install, repair, and maintain Injection Molding Machinery, linear robot, hopper dryer, auto-load, chiller, and related software, and control systems.
* Perform all safety checks on the equipment.
* Follow all of the company's procedures.
* Demonstrate the use of the equipment, and provide customer training.
* Troubleshoot machine failures and performance issues (Define service problem, collect data, establish facts, draw valid conclusions) and perform root cause analysis, and corrective actions. Document findings and actions.
* Order replacement parts as required and document other worn parts which may need replaced in the future.
* Respond quickly to customer problems via phone, email, or onsite in a prompt, courteous and professional way.
* Provide maintenance and operation recommendations or on-site service to customers.
* Provide written reports on all service calls, making sure to document key contacts, and the workload of the machines.
* Provide after-sales service and technical training for customers and agents, including but not limited to equipment safety, operation, maintenance, plastic raw materials and molding process training.
* Translate service files into local languages if necessary.
Requirements:
1.Education:
- College or bachelor degree;
- Major in mechanical manufacturing, electric engineering, automation or plastic material or equal;
- Other education background but more than 3 years' experience in injection molding machine design, after-sales service or maintenance.
2.Background:
- 2 years service work or technical support work experience in injection molding machine industry or related industry.
3.Abilities:
- Ability to communicate in English;
- Ability to drive car;
- Extensive knowledge in the trouble shooting and repairing of injection molding machines, covering all aspects including controls, mechanical, hydraulic and electrical systems;
- Ability to use computers, email systems, basic Microsoft Office Excel, Word and Powerpoint;
- Ability to understand mechanical drawings, electrical and hydraulic schematics.