About This Role
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We are looking for a Business Technical Service Analyst, with relevant experience in client facing roles and PL/SQL, to be part of our team.
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* To establish a positive rapport with clients to develop and maintain long-term relationships, understand their business, objectives, and expectations, and gain experience acting as the go-to person on all aspects of services and support for assigned relationships.
* Assists in evaluating clients' business requirements, effort estimation, and guiding them to utilize standard solutions while maximizing revenue.
* Participates in converting clients' business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off.
* Gains and maintains knowledge of identifying critical business impact issues from the Service Desk.
* Assists with documents and maintenance to clients' system environments by keeping records of client functionality, environment, and client-specific documentation, providing it to more senior levels for review and feedback.
* Participates in release management between the Service Desk, Compliance, and Project, as well as client activities such as Payment Card Industry audits and internal projects, ensuring code releases do not negatively impact client operations.
* Takes part in executing simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements.
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About You
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* You have relevant experience in Oracle Database and PL/SQL development.
* You have previous experience consulting with clients to meet business needs.
* You have experience in requirements gathering, technical design, and technical presentation.
* You possess an advanced English level for speaking, listening, and writing.
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Benefits
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* Flexibility to work from home.
* A people-centered environment.
* Contact with teams from different countries.
* An attractive policy of salary and benefits.