**Key Goals of Position**:
The role of a Fieldwork Assistant is to assist the Fieldwork Manager and the Operations team in the different areas of the Fieldwork Operations.
The Fieldwork Manager Assistant is responsible for the effective development and maintenance of the panel database, support customer service and contact search operations.
The Fieldwork Assistant is responsible to help the Fieldwork Manager to professionally carry out tasks required and to ensure that the project fieldwork objectives are met on-time and in line with our quality standards.
**Specific Information**:
Below are key responsibilities of a Assistant Fieldwork Manager.
The duties listed are not to be considered restrictive or complete and nothing should prevent the management to reassess them or make them evolve as requested by the business.
üProvides support to panelists and ensures panelist satisfaction in the survey experience,
üEnsures the completeness of panelist database by constantly seeking to update the contact information
üWorks in panel improvement (contacts / database search)
üEvaluates panel counts, project feasibility and fieldwork analysis on a project basis
üMaintains panel database (manage opt outs, process contact updates)
üSupport the Fieldwork Manager in panelist loyalty campaigns
üSupport Fieldwork Manager ensuring the correct use of call center and contact search tools
üTakes over first level panelist issues reported by the call center and provides solutions to avoid interruption of agents activity.
üHelps the Fieldwork Manager allocate and organize resources for contact search
üWorks with the contact search teams to ensure the quality of the contacts to be added in the database
üFacilitates communication and cross training between Contact Centers